Legal

Privacy Policy

Last updated: April 20, 2026

Introduction

NimbusPlay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud gaming platform and website.

Information We Collect

We collect information that you provide directly to us:

  • Account Information: Name, email address, phone number, and payment information when you create an account or subscribe to our service.
  • Usage Data: Information about how you use our service, including games played, session duration, and device information.
  • Device Information: Device type, operating system, browser type, and network information to optimize your gaming experience.
  • Communications: When you contact us for support or feedback.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our cloud gaming service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns to improve user experience
  • Detect and prevent fraud and abuse

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that help us operate our service (payment processors, cloud infrastructure providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request data portability
  • Withdraw consent at any time

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

International Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

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